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Joint Commission on Accreditation of Health Care Organizations (JCAHO)
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| Since 1951, JCAHO has developed professionally based standards which represent a national consensus on quality patient care. Historically, community health centers have been exempt from meeting JCAHO standards but in 1999, Dr. Fisher, our Board Chair Emeritus, challenged us to raise the bar in our clinical practice by training ourselves to meet and exceed the JCAHO standards.
The Joint Commission on Accreditation of Health Care Organizations (JCAHO) is an independent, nonprofit association.
Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization's commitment to
meeting certain performance standards. To earn and maintain the Joint Commission's Gold Seal of Approval™,
an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.
The Joint Commission is governed by a 29-member Board of Commissioners that includes nurses, physicians, consumers,
medical directors, administrators, providers, employers, a labor representative, health plan leaders, quality experts,
ethicists, a health insurance administrator and educators. The Board of Commissioners brings to the Joint Commission
countless years of diverse experience in health care, business and public policy. Since 1975, the Joint Commission has developed state-of-the-art standards for medical facilities, including outpatient ambulatory care facilities like those operated by MCHC.
MCHC seeks accreditation because it provides a strong structure for ongoing education in clinical excellence. To achieve it, MCHC staff works diligently in pursuit of excellence. All of us at MCHC are honored to receive this independent acknowledgement of the time and effort we devote to quality improvement. We are proud that our three centers are among the approximately 1,200 freestanding ambulatory care organizations nationwide that maintain JCAHO accreditation. The JCAHO accreditation process occurs on a three-year cycle; our last review occurred in August 2006.
For more information about JCAHO,
please visit their website at http://www.jointcommission.org.
MCHC welcomes input from its patients, its staff, its peers and its neighbors.
We are interested in what you have to say about the quality of MCHC services and the environment in which we provide care. Your feedback is used by our Quality Improvement Department to enhance our organization. Most importantly, if you have any concerns about patient care and/or the safety of our healthcare environment, we hope you will immediately notify our Administration.
To address MCHC administration, please fill out this Patient Feedback Form and mail it to:
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| | MCHC Performance Improvement Office
| | 333 Laws Avenue
| | Ukiah, CA 95482
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If you wish to speak to someone about your complaints or get assistance in filling out the Patient Feedback Form, please call our Performance Improvement Office at (707) 472-4624.
If you have a concern that you already contacted MCHC about and you feel that we have not adequately addressed them, you may also contact the Joint Commission on the Accreditation of Health Care Organizations (JCAHO). JCAHO reviews MCHC standards and welcomes written communications about your concerns.
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| | Division of Accreditation Operations Office of Quality Monitoring
| | Joint Commission on Accreditation of Healthcare Organizations
| | One Renaissance Boulevard
| | Oakbrook Terrace, IL 60181.
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You may also e-mail your complaint to JCAHO at: complaint@jcaho.org.
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