MCHC Health Centers

Patient Rights and Responsibility

As our patient you have the right to:

  • Personal dignity.
  • Be informed about any aspect of your care in terms that you understand.
  • Confidentiality of information gathered during your treatment.
  • Privacy during care.
  • Security for yourself and your property.
  • Fully participate in all decisions related to your health care including:       

          - Advanced Directives and any help you may need in formulating them.
          - Any ethical issues that impact your care.
          - An opportunity to resolve any conflicts about your care.
          - Informed consent about your care including the right to designate a surrogate decision-maker.

  • Considerate, respectful care from all staff.
  • Express concerns about any of the services we provide you, to have these concerns reviewed, and, when possible, resolved.
  • High-quality and compassionate health care.
  • Information about fee schedules and payment policies.
  • Be informed of the organization’s rules and regulations concerning your conduct.
  • Appropriate assessment and management of pain.
  • A choice of primary care providers on our team and available qualified specialists.
  • Physical access to the facility for the physically and visually impaired.
  • Effective communication that considers language needs, as well as hearing, speech and visual impairments.
  • Not to be discriminated against on the basis of race, color, national origin, age, disability, sex or any other protected class. 

As our patient your responsibilities include:

  • Maximizing healthy habits, such as exercising, not smoking and eating a healthy diet.
  • Fully participating in all decisions related to your health care including Advance Directives.
  • Working with health care providers in developing and carrying out agreed-upon treatment plans.
  • Disclosing relevant information.
  • Clearly communicating your wants and needs.
  • Avoiding knowingly spreading diseases.
  • Being aware of a health care provider’s obligations to be efficient and equitable in providing care to other patients in the community.
  • Showing respect for other patients and all staff members.
  • Making good-faith effort to meet financial obligations.

Please remember that we can serve you better when:

  • You make your appointments as far in advance as possible.
  • You keep your schedule appointments or cancel/reschedule them as early as possible to allow others a chance to be seen.
  • You remember to update any changes in phone number or address as soon as possible.
  • You bring all forms that need to be filled out at the time of your visit, such as WIC, Disability or DMV physical exams.
  • You bring a complete medication list to each visit.

This presents an abbreviated version of your full rights and responsibilities under law; for a complete understanding of these rights,  click here to see a copy of MCHC policy #002.00 or call (707) 472-4596.

Derechos de los pacientes (Español / Spanish PDF)

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